Terms & Conditions
1. Introduction
These Terms and Conditions (“Terms”) govern the use of all services, products, and features provided by PalmerBet (“the Company,” “we,” “us,” or “our”) through our website, mobile platform, and related channels (“the Site”). By creating an account, placing a bet, or otherwise accessing the Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
PalmerBet operates under a license issued by the relevant Australian State regulatory authority and complies with all applicable gambling, consumer protection, and privacy laws within Australia. If you do not agree with any part of these Terms, you must not use the Site or participate in any wagering services.
Customers are strongly encouraged to read these Terms in full before proceeding to open an account or place any wager with us.
2. Eligibility and Responsible Use
- You must be at least 18 years of age to open an account and use our services.
- By creating an account, you confirm that all information you provide is accurate, complete, and current.
- You must reside in a jurisdiction within Australia where online betting is legally permitted. We do not accept registrations from individuals outside Australia or in locations where gambling is prohibited.
- It is your responsibility to ensure that your participation in our services is lawful in your country or region of residence.
PalmerBet supports responsible gambling. If you believe you may have a gambling problem, please refer to our Responsible Gambling page or contact customer support for assistance. We also provide options to self-exclude or impose wagering and deposit limits at any time.
3. Account Registration
To access any betting or wagering services:
- You must register for an account by completing all required fields with accurate information.
- A valid email address, identity verification, and payment method must be provided.
- Accounts are for individual use only. You must not open multiple accounts or share account credentials with others.
We reserve the right to verify your identity and age before activating your account. Proof of identity may include government-issued photo identification, proof of address, and payment verification documents. PalmerBet may also use third-party verification systems.
Failure to provide complete and accurate information may result in account suspension, restriction, or closure.
4. Account Security
- You are solely responsible for maintaining the confidentiality of your login credentials.
- Any actions taken under your username and password will be considered your responsibility.
- If you suspect any unauthorized use of your account, notify our support team immediately at [email protected].
We are not liable for any losses resulting from unauthorized access that occurs before you inform us.
5. Deposits and Withdrawals
Deposits
- Deposits must be made using payment methods approved by PalmerBet, such as credit/debit cards, bank transfer, or approved electronic wallets.
- The minimum deposit amount will be displayed in your account dashboard.
- Funds deposited must come from the account holder’s own payment source. Third-party deposits are not accepted.
- All deposits are made in Australian dollars (AUD).
Withdrawals
- Withdrawals are processed only to the verified account holder’s name and payment method.
- Before processing any withdrawal, we may require identity verification consistent with Anti-Money Laundering and Counter-Terrorism Financing laws (AML/CTF).
- We reserve the right to withhold or delay withdrawal requests pending verification or investigation of account activity.
- Processing times may vary depending on the chosen withdrawal method and bank policies.
- Any bonus funds or free bets credited to your account are subject to specific wagering requirements before withdrawal.
6. Betting Rules and Acceptance of Bets
6.1 General Conditions
- All bets are subject to the rules and limits displayed on the Site at the time of placement.
- By placing a bet, you confirm that you have read and understood the rules governing that market.
- Bets cannot be cancelled or amended once accepted.
- PalmerBet reserves the right to refuse, limit, or void any wager at its discretion.
6.2 Bet Validity
- A bet is considered accepted only after it is confirmed in your account transaction history.
- If a technical or system error occurs after a bet is placed but before it is accepted, we may void the bet.
6.3 Wagering Limits
- Minimum and maximum wagering limits apply, depending on the event and market type.
- Any attempt to bypass these limits (e.g, using multiple accounts) is prohibited and may result in account closure.
6.4 Event Cancellations or Postponements
- If an event is cancelled or postponed, bets may be voided or carried over at PalmerBet’s discretion in accordance with individual market rules.
- Settlement rules specific to each sport or event are available on the Site.
7. Bonus Funds and Promotions
7.1 General Bonus Terms
- Bonus funds, free bets, or promotional credits (collectively “Bonuses”) may be awarded as part of marketing campaigns or customer rewards.
- Each Bonus is subject to its own specific terms, including eligibility criteria, wagering requirements, and expiry dates.
- All Bonuses are for recreational players only and must be used in accordance with these Terms.
7.2 Bonus Restrictions
- Bonuses cannot be withdrawn until all wagering requirements are fulfilled.
- Attempting to manipulate or exploit promotions through fraudulent activity, collusion, or use of multiple accounts is prohibited.
- PalmerBet reserves the right to revoke any Bonus or associated winnings if abuse is suspected.
8. Verification and KYC Requirements
PalmerBet operates in compliance with Australian Anti-Money Laundering and Counter-Terrorism Financing legislation. Before withdrawals can be processed, customers must complete account verification (“Know Your Customer” or KYC) procedures, including:
- Providing government photo identification (e.g, driver’s licence, passport).
- Supplying proof of address (e.g, utility bill or bank statement).
- Confirming ownership of any payment method used to deposit funds.
Failure to comply with verification requests within the timeframe specified may lead to temporary account suspension or closure.
9. Responsible Gambling Tools
PalmerBet supports safe and responsible betting. Customers may use the following tools:
- Deposit limits to manage spending.
- Time limits to restrict betting sessions.
- Self-exclusion options for any duration.
- Access to third-party help services.
If you wish to self-exclude or adjust your limits, please contact our Responsible Gambling team at [email protected]. Self-exclusion requests are binding and cannot be reversed until the specified period expires.
10. Dormant and Inactive Accounts
An account will be considered inactive after 12 months of no activity. If an account remains inactive for 24 months, PalmerBet may attempt to contact you and return any remaining balance. If contact cannot be established, funds may be retained in accordance with applicable unclaimed money laws.
We reserve the right to charge a reasonable administrative fee for maintaining inactive accounts, following notice and in compliance with Australian consumer standards.
11. Fraud, Collusion, and Prohibited Conduct
- You must not use the Site for unlawful purposes, including fraud, money laundering, or manipulation of betting markets.
- Collusion between players or use of automated betting software (“bots”) is strictly forbidden.
- Any suspicious or irregular activity may lead to the suspension or permanent closure of your account.
- PalmerBet reserves the right to report any suspected illegal activity to relevant authorities.
12. Intellectual Property
All content, including logos, trademarks, interface design, text, and graphics appearing on the Site, are owned or licensed by PalmerBet. Any reproduction, redistribution, or use of this content for commercial purposes without written consent is strictly prohibited.
You may use the Site and its materials for personal, lawful, and non-commercial purposes only.
13. Privacy and Data Protection
Your personal information is collected and processed in accordance with our Privacy Policy and Australian Privacy Principles (APPs).
Information may be shared with regulators, payment providers, or verification partners when required by law.
We use industry-standard encryption and security protocols to protect your data. However, you acknowledge that no system is entirely infallible and agree that PalmerBet is not liable for unauthorized access beyond our reasonable control.
14. System Use and Technical Issues
PalmerBet strives to provide a reliable and uninterrupted betting experience. However, system errors, downtime, or connectivity issues may occasionally occur.
- We are not responsible for losses resulting from network interruptions, delayed transmissions, or technical malfunctions.
- Bets placed during technical faults that result in mispriced odds or incorrect settlement will be corrected or voided at our discretion.
- Users are responsible for ensuring their devices and internet connections function properly while using the Site.
15. Liability and Indemnity
You agree to indemnify and hold harmless PalmerBet, its employees, and affiliates from any claims, damages, or losses arising from your use of the Site, breach of these Terms, or violation of laws or third-party rights.
Except as required by law:
- We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
- Our total liability to you for any claim shall not exceed the total value of bets and deposits you have placed with us during the 6 months preceding the event giving rise to the claim.
16. Suspension and Termination of Accounts
We may suspend or terminate your account immediately if:
- You breach these Terms or any applicable law.
- Fraudulent, collusive, or unlawful activity is detected.
- Regulatory requirements require such action.
- You provide false or misleading information during registration or verification.
Upon closure, any outstanding funds (excluding Bonuses or voided winnings) will be returned after necessary checks, unless prohibited by law or regulation.
17. Dispute Resolution and Complaints
If you have a complaint, please contact our customer service team at [email protected].
We aim to resolve all issues promptly, fairly, and transparently.
If you remain dissatisfied after internal resolution, you may escalate your complaint to the relevant State or Territory gambling regulator, such as Liquor & Gaming NSW or the Northern Territory Racing Commission, depending on our licensing jurisdiction.
All disputes will be governed and settled according to Australian law.
18. Jurisdiction and Governing Law
These Terms are governed by the laws applicable in Australia and, where relevant, the State jurisdiction under which PalmerBet operates.
Any legal proceedings relating to the Site or services must be initiated in a court of competent jurisdiction within Australia.
19. Modifications to Terms
PalmerBet reserves the right to amend these Terms at any time. Any changes will be effective immediately upon posting on the Site. Continued use of the Site after publication constitutes your acceptance of the updated Terms.
It is your responsibility to regularly review these Terms to stay informed of changes.
20. Communication
All communications and notifications from PalmerBet will be sent to the email address linked to your account.
It is your responsibility to ensure your contact details remain current and accurate.
Official correspondence and support requests should be sent to [email protected].
21. Severability
If any part of these Terms is found invalid, unlawful, or unenforceable by a court, that provision will be removed or modified to the minimum extent necessary, while the remaining Terms will continue in full effect.
22. Entire Agreement
These Terms, along with our Privacy Policy and Responsible Gambling Policy, constitute the full understanding between you and PalmerBet, superseding all prior agreements, representations, or understandings relating to the use of our services.
23. Contact Information
For questions, complaints, or support inquiries, please contact:
PalmerBet Support Team.
Email: [email protected].
Available: 7 days a week during standard operating hours.
We encourage responsible gambling. For immediate assistance or problem gambling support, visit Gambling Help Online or call 1800 858 858.
